Access
Vision & Objectives
Contact Us
ACCESS - Central Transportation
Department Vision
To meet the increasing transportation needs in Gaston County. We will continue our subscription route and demand response transportation services. To improve our efficiency by acquiring new technology, and expand our capacity and availability by improving our dial-a-ride system and increasing our general public transportation by utilizing a fleet of lift equipped vehicles, and small, lift equipped cutaway transit vehicles operating deviated, fixed routes.
Objectives
- To improve route efficiency by utilizing technological resources and improving routing.
- To coordinate with the human service agencies more closely and assist with eligibility and placement of customers requiring non-medical general transportation or wheelchair transportation to reduce costs to the customer and improve overall revenue for the County.
- To maintain the accuracy and timeless of billing and revenue functions.
- To receive at least a satisfactory rating on 85% on customer feedback surveys, customer service cards, and quality improvement telephone contacts.
- To maintain reliable fleet condition.
To increase the number of passengers served by optimizing the schedule and routes
Click here to learn more about our Service Policy / Drug & Alcohol Policy / Title VI Plan